As I imagine the point of view of a fresh College graduate in the Philippines, call centers do not exactly seem like a prestigious choice for work. It's really about the salary. Work is hard, hours are tough and it's hard to call it fulfilling. But there are hordes of Filipinos signing up and taking home a lot more money than they could before. Notably, Filipinos turn out to be really good at customer service thanks to our general politeness and fluency in the kind of English Americans use - something that matters since most clients are American. It turns out there's a practical side to our obsession with American movies, television and music. We can answer their phones. While that's not glamorous, it's a humongous part of the Philippines' recent economic renaissance. I'm all for a common sense approach so this may seem like a simplistic analysis. With more than just a mob of young Filipinos getting what is arguably excellent pay for local sta...
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